Private Tenancy Advice Program
This Program is for vulnerable and disadvantaged tenants in private rental. The Program aims to sustain existing tenancies. The services delivered are:
- Information Assistance – assisting tenants in reviewing and explaining documents, and providing information and advice on rights and processes;
- Dispute Resolution Support – assisting tenants by using a range of negotiation techniques to resolve disputes with landlords, preparing documents relating to VCAT hearings or dispute resolution; and
- VCAT Support – assisting and appearing with the tenant at VCAT hearings
These services are free and are delivered in a confidential and non-judgemental manner.