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Online Feedback Form

We are interested in your thoughts about our services – these may be compliments, suggestions or complaints. Your comments will help us improve housing services for people in the Hume Region of Victoria. Thank you for taking the time to help us.

We respect your right to make a complaint. If you have a complaint about Rural Housing Network Limited we will:

• Take your complaint seriously
• Discuss your complaint with you
• Investigate the issues thoroughly and quickly
• Talk and write  to you about your complaint within 15 days

You can provide feedback by completing the this online feedback form Date   1 . Which RHNL office did you visit? Wodonga Seymour Shepparton Wangaratta   2 . What is your feedback about? Homelessness Services .................................... Housing Management - Transitional Housing ....... Housing Management - Community Housing ....... Housing Support Services ................................. Other (please specify)   3 . Were you satisfied with the service received? Yes No Rate (poor) 1 2 3 4 5 (excellent)   4 . How did you find? a) The Information Rate (poor) 1 2 3 4 5 (excellent) b) The Help Rate (poor) 1 2 3 4 5 (excellent) c) The Staff Member Rate (poor) 1 2 3 4 5 (excellent) Comments   5 . What could have been better?   6 . What do you feel should happen next?   7 . Want to know the outcome of your feedback? Yes No Name ............ Address ......... Telephone ...... Email .............       Thank you for your feedback