Communication with Rural Housing Network
Rural Housing Network values your comments and is interested in your thoughts regarding our organisation and service provision – be they compliments, suggestions or complaints. Your feedback will assist Rural Housing Network in further developing social and community housing services for people in the Hume region of Victoria.
Providing Feedback
- Complete the feedback form attached to this brochure and forward to your nearest Rural Housing Network Limited office
- Speak to Rural Housing Network Limited staff
- Contact the Chief Executive Officer on 02 6055 9000
What Happens to Your Feedback
Your feedback will be used to develop our organisation and our services, ensuring that accessible, secure and affordable housing is obtained for people experiencing homelessness and housing difficulty.
Should you have a complaint about our organisation we will act quickly in addressing your issue. To assist us in doing so, please complete the feedback form and forward to a Rural Housing Network Limited office.
In working through your complaint Rural Housing Network Limited will:
- Take you grievance seriously
- Investigate thoroughly the issues raised
- Be open to discussion to resolve your grievance
- Respect your right to raise a grievance
- Write to you and inform you of the decision / agreement within 15 days
